Privacy policy

Effective Date: 10 March, 2025
Last Updated: 24 May, 2025

At Chic India, we are committed to protecting your personal information and your right to privacy. Your trust is our priority, and we ensure that your data is handled with the highest standards of security and confidentiality. By using our website thechicindia.com, you agree to the collection and use of your information as outlined in this policy.

1. Your Privacy Matters to Us

We value your privacy and want you to feel secure when shopping with us. This policy outlines how we collect, use, and protect your information so you can enjoy a seamless shopping experience with confidence.

2. What Information We Collect & Why

We only collect information that is necessary to provide you with the best possible service. This includes:

A. Personal Information (For Order Processing & Support)

  • Full Name (To personalize your experience)

  • Email Address (For order updates and customer support)

  • Phone Number (For delivery updates and order assistance)

  • Shipping & Billing Address (To ensure successful delivery of your order)

  • Payment Details (Handled securely through third-party payment processors)

  • Order History & Preferences (To improve our services and offer personalized recommendations)

B. Non-Personal Information (For Improving Your Experience)

  • IP Address & Browser Information (To enhance website functionality and security)

  • Device Information (To optimize the website for your device)

  • Cookies & Tracking Technologies (For a smoother shopping experience and marketing insights)

We do not collect or store any sensitive financial information. All payments are securely processed by trusted third-party providers.

3. How We Keep Your Information Safe

Your safety is our top priority. We use industry-standard security measures, including: ✔️ Secure servers with encrypted storage
✔️ Advanced firewall protection
✔️ SSL encryption for secure transactions
✔️ Strict access control—only authorized personnel can handle your data

Despite our best efforts, no system is 100% foolproof. If you suspect any unauthorized access to your data, please contact us immediately.

4. How We Use Your Information

We use your information responsibly to:

  • Process & Deliver Orders – Ensuring your purchases reach you on time

  • Enhance Customer Support – Resolving queries and providing assistance

  • Improve Your Shopping Experience – Offering personalized product recommendations

  • Keep You Updated – Sending order confirmations, updates, and special offers (you can opt out anytime)

  • Ensure Security – Detecting and preventing fraudulent transactions

We will never sell, rent, or trade your information. Your trust is invaluable to us.

5. When We Share Your Information (With Trusted Partners Only)

We only share your information when necessary, and always with trusted third parties who follow strict security practices. These include:

  • Shipping Partners (Shiprocket, Delhivery) – For timely and safe delivery

  • Payment Processors (Razorpay, PayU, etc.) – For secure transactions

  • Marketing & Analytics Providers – To improve our services and offer relevant promotions

We may also disclose your information if required by law.

6. Your Privacy Choices & Rights

You have full control over your data. You can: ✔️ Request access to your personal information
✔️ Update or correct any details
✔️ Request data deletion (subject to legal and operational requirements)
✔️ Opt out of marketing emails anytime
✔️ Manage cookies through browser settings

For any privacy-related requests, email us at [Insert Contact Email].

7. Cookies & Tracking Technologies

We use cookies to provide you with a better shopping experience. You can manage your cookie preferences through your browser settings.

8. Third-Party Links & External Websites

Our website may contain links to other sites. We are not responsible for their privacy practices and recommend reviewing their policies before sharing any information.

9. Protecting Children's Privacy

We do not knowingly collect data from children under 13. If you believe a child has provided us with personal information, please contact us immediately.

10. Updates to This Privacy Policy

We may update this policy from time to time. The latest version will always be available on our website, and we encourage you to review it periodically.

11. Need Help? Contact Us Anytime!

We are here to assist you with any privacy concerns. Feel free to reach out:

📧 Email: hello@thechicindia.com
📞 Phone: 8178163817
📍 Address: Delhi, India

Your privacy and trust are at the heart of everything we do at Chic India. Thank you for shopping with us! 🛍️